VXI Global Solutions: Your Guide To Customer Service & BPO
Are you seeking a global organization that is a leader in customer service, customer experience, and digital solutions? VXI Global Solutions, founded in 1998, with a global footprint, demonstrates a robust commitment to excellence in its field, providing comprehensive services to clients worldwide.
The journey of VXI Global Solutions is a testament to strategic growth and adaptation in the dynamic world of business process outsourcing (BPO) and information technology outsourcing (ITO). From its inception in 1998, the company has expanded significantly. David, instrumental in its evolution, has played a crucial role in transforming VXI into a leading provider within the industry. The company has continually refined its approach to meet the evolving demands of clients, providing comprehensive solutions designed to optimize costs, improve customer satisfaction, and enhance operational efficiencies at scale. This journey showcases a consistent dedication to customer engagement management, making VXI a global leader in the provision of outsourced services.
VXI Global Solutions is a business process outsourcing (BPO) company, and a key player in the customer service and customer experience arenas. It offers digital solutions, providing services designed to boost customer satisfaction, increase operational efficiency, and reduce customer attrition. With a global presence, VXI is a global provider of call center and BPO services, software development, and IT outsourcing. These services include omnichannel and multilingual support, software development, CX innovation, and quality assurance. With a global footprint that extends across more than 40 locations worldwide, VXI is dedicated to delivering exceptional customer experiences.
Founded in Los Angeles in 1998, VXI Global Solutions has carved a niche for itself by providing innovative contact center services. These services encompass omnichannel and multilingual customer experience (CX) and care, custom software development, sales support, as well as compliance and fraud protection. As a global leader, VXI's comprehensive CX solutions are meticulously designed to optimize costs, improve customer satisfaction, and help companies gain efficiencies at scale. They provide services designed to boost customer satisfaction, increase operational efficiency, and reduce customer attrition.
The company's operations are not confined to the United States; they span continents. In Jamaica, VXI Jamaica Limited, a subsidiary of VXI Global Solutions (USA), commenced its operations in 2016. Operating within the tritel special economic zone at Courtney Walsh Drive in Kingston, the company provides business process outsourcing solutions as part of its broader operations.
| Aspect | Details |
|---|---|
| Company Name | VXI Global Solutions |
| Founded | 1998, in Los Angeles, USA |
| Type of Business | Business Process Outsourcing (BPO) |
| Specialization | Customer Service, Customer Experience, Digital Solutions, Software Development, IT Outsourcing |
| Global Presence | Over 40 locations in North America, Asia, Europe, the Caribbean, Middle East, and Africa. |
| Employee Count | Approximately 40,000 employees worldwide. |
| Key Services | Call Center Services, Omnichannel Support, Multilingual Support, Software Development, CX Innovation, Quality Assurance, Sales Support, Compliance, and Fraud Protection. |
| Key Locations | Los Angeles, USA, and Kingston, Jamaica. |
| Subsidiaries | VXI Jamaica Limited |
| Employee Satisfaction (Glassdoor) | 73% of employees would recommend working there to a friend. |
| Employee Ratings (Glassdoor) | Work-Life Balance: 3.5/5, Culture & Values: 3.8/5, Career Opportunities: 3.8/5 |
| Reference Website | VXI Global Solutions Official Website |
The company's commitment to its employees is evident in its culture and values. Employee satisfaction is a key focus, with 73% of VXI Global Solutions employees recommending working there to a friend, based on Glassdoor reviews. The company has also received positive ratings from employees. These ratings highlight the value placed on work-life balance, culture and values, and career opportunities.
VXI's approach to customer engagement extends beyond basic service provision. The company focuses on driving operational excellence and providing a superior customer experience. VXI is a diverse and inclusive organization that supports and nurtures its employees development.
VXI Global Solutions has expanded its global footprint significantly. With 35,000 employees in 42 locations, VXI delivers exceptional customer experiences and operational excellence to leading brands. It has over 40,000 employees in more than 40 locations worldwide, backed by Bain Capital, which showcases its growth potential and market position.
VXIs commitment to comprehensive services has propelled its growth. The company specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Its commitment to providing comprehensive customer experience (CX) solutions is a defining characteristic.
VXI's presence in the market is substantial. It is a leading provider of business process and information technology outsourcing, offering a broad spectrum of services to its clients. The company has grown to become a key player in the outsourcing industry. Headquartered in Los Angeles, USA, VXI employs a significant number of individuals, reflecting its broad reach and impact in the business world.
For those interested in learning more, VXI encourages potential employees to explore its culture, rewards, locations, and opportunities. They are invited to discover how they can stand out and integrate within a passionate team. Those wishing to register their interest can expect a connection from a team of dedicated professionals.
The company's mission is clear: To be the best customer interaction and technology partner every single day. This commitment underpins its operations and drives its continuous improvement efforts. The company's expertise, along with its global reach, contributes to its success in the industry, making it a competitive force.
